Spicebridge
1. Overview
We want every Spicebridge order to be right. This policy explains when you can cancel an order and how refunds are handled for orders placed on the Spicebridge app or website.
2. Cancellation by Customer
- You can cancel an order free of charge before the restaurant accepts it.
- Once the restaurant has accepted and started preparing your order, cancellation may not be possible, or a cancellation fee of up to the full order value may apply.
- Orders cannot be cancelled once they are out for delivery.
3. Cancellation by Spicebridge or the Restaurant
If an order is cancelled by us or the restaurant (for example, item unavailable, restaurant closed, or delivery address not serviceable), you will receive a full refund.
4. Eligible Refunds
You may request a full or partial refund if:
- Items are missing from your order.
- You received the wrong items.
- Food is spilled, damaged or of unacceptable quality.
- You were charged but the order was not placed or not delivered.
Please report the issue through the app or by contacting support within 24 hours of delivery, with photos where applicable.
5. Non-Refundable Cases
- Incorrect delivery address or phone number provided by the customer.
- Customer unavailable to receive the order at the time of delivery.
- Change of mind after the food has been prepared.
6. Refund Process & Timeline
Approved refunds are credited to the original payment method. Refunds are typically processed within 5–7 business days, depending on your bank or payment provider. UPI and wallet refunds are usually faster.
7. Contact Us
For cancellation or refund requests, contact us at app.development.subhosting@gmail.com or +91 9562913991.